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FREQUENTLY ASKED QUESTIONS
Do I pay for delivery?
Never β delivery is free on every order. Preparation takes 1β2 working days, delivery 3β10 working days, all tracked. See our Shipping & Delivery.
What if it doesn't suit me?
Send it back within 30 days of delivery β unworn, tags on β or swap the size or colour. Email info@luvalie.com to start. Full details in Returns, Exchanges & Refunds.
How do the sizes run?
Each piece has a UK size guide with bust measurements in cm, plus a fit note (oversized styles say so). Between sizes? The fit note tells you which way to go β or email us.
How should I care for my knitwear?
Cold hand wash, dry flat, never wring β each product page carries its own care line. Treated well, good knitwear lasts for years.
How do I track my parcel?
Your tracking number is emailed at dispatch β enter it on our Track Your Order page. First scans can take a few days.
Which payments do you take?
Visa, Mastercard, American Express, Discover, plus Apple Pay and Google Pay where available. Prices include VAT; everything is encrypted.
