Refund policy

Changed your mind? No problem

You have a full 30 days from delivery to send anything back — no reason needed. Knitwear must be unworn, unwashed, with tags and original packaging; keep your order number handy.

Your rights under UK law

Alongside our 30-day policy, you hold a statutory right to cancel within 14 days of delivery (Consumer Contracts Regulations 2013), and everything we sell must be as described and of satisfactory quality (Consumer Rights Act 2015). Our policy adds to those rights — it never limits them.

The process

1. Email info@luvalie.com with your order number.
2. Within 24 working hours you'll get your return authorisation and the return address.
3. Send it tracked — return postage is yours (unless the item is faulty or we slipped up). Untracked parcels travel at your risk.
4. Unauthorised returns can't be processed.

Getting your money back

Refunds go to your original payment method within 14 days of your return arriving and passing inspection, confirmed by email. Allow a few extra days for your bank.

Swapping size or colour

Exchanges are welcome within the same 30 days — mention the size or colour you want in your email. Once your return is in and approved, the new piece ships at no extra delivery cost; only return postage is yours. Prefer a refund? Always fine.

Faulty or wrong items

Give your order a once-over on arrival. Faulty, damaged or not what you ordered? Email within 7 days with photos — free replacement or full refund, return postage covered by us.